Refund policy

Return and Refund Policy

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

To start a return, please contact us at thecomfymat@gmail.com with your order details.

Return Shipping:
Customers are responsible for return shipping costs unless the item is faulty or damaged.

Returns are processed from Melbourne, VIC, Australia.

Damaged or Incorrect Items:
If your item arrives damaged or incorrect, please contact us within 48 hours with photos and we will arrange a replacement or refund.

Refunds:
Once your return is received and inspected, we will notify you of approval. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-returnable items:
Used items or items not in original condition cannot be returned.

For any questions, contact us at 

thecomfymat@gmail.com